Free Maintenance Terms

Free Maintenance Promotion

This promotional offer provides eligible customers with complimentary maintenance cover until 31 December 2026.

To activate the promotion, customers must have an active Direct Debit in place. A one-off £1 collection will be taken to establish the Direct Debit instruction. No further maintenance subscription payments will be collected until the commencement of the paid maintenance plan in January 2027, unless otherwise agreed.

What’s Included

During the promotional period, customers will receive:

• Online technical support during normal business hours.
• Telephone fault diagnosis and troubleshooting.
• Free engineer call-outs where attendance is deemed necessary by our technical support team.
• Free labour for repairs covered under the maintenance plan.

What’s Not Included

The following are excluded from the promotion and remain chargeable:

• Replacement parts and components.
• Consumable items, including (but not limited to) filters, fuses, batteries, glycol, valves, seals and similar consumable products.
• Equipment upgrades or system modifications.
• Cosmetic repairs.
• Damage caused by misuse, neglect, accidental damage, vandalism, fire, flooding, lightning or other external factors.
• Repairs required due to unauthorised alterations or work carried out by third parties.
• Works outside the original installed system unless otherwise agreed.

Engineer Attendance

Where possible, our technical support team will attempt to diagnose and resolve issues remotely before arranging an engineer visit.

If an engineer attends and determines that replacement parts or consumables are required, these will be quoted separately before any chargeable work is undertaken.

Access

Customers must provide safe and reasonable access to the equipment and ensure someone aged 18 or over is present during any scheduled appointment.

Appointment Cancellations

If an appointment is cancelled with less than 24 hours’ notice or the engineer is unable to gain access upon arrival, we reserve the right to charge a call-out fee for any subsequent visit.

Fair Usage

This maintenance plan is intended to provide reasonable support for genuine faults and maintenance requirements. We reserve the right to investigate excessive or repeated service requests and, where appropriate, review continued eligibility for the promotional offer.

Direct Debit

The £1 Direct Debit collection is required solely to establish the Direct Debit instruction and activate the promotional maintenance plan.

Unless cancelled in accordance with these terms, the maintenance plan will automatically continue as a paid subscription from January 2027, with payments collected by Direct Debit at the agreed monthly rate. Customers will be notified in advance of the first subscription payment in accordance with the Direct Debit Guarantee.

Cancellation

Customers may cancel the maintenance plan at any time by providing notice before the first paid subscription is collected in January. Cancelling before this date will end all maintenance cover immediately.

We reserve the right to withdraw or terminate the maintenance plan where there is evidence of abuse of the service, fraudulent activity, or a breach of these terms and conditions.

General

This promotional offer is non-transferable and has no cash alternative.

The promotion may be withdrawn or amended at any time for new customers but will remain valid for customers whose maintenance plan has already been activated during the promotional period.